STORE POLICIES

 & SHIPPING

Our policies are as follows:

  • Orders are shipped from our warehouse in Texas within 3-4 business days. Unless otherwise stated on shipping lead time under product description. Back ordered items will be shipped separately at no extra cost.

  • Vivi et Margot accepts all major credit, debit cards & PayPal 

  • All orders are shipped via UPS ground delivery or USPS and we ship Internationally.

  • Customer email addresses are used solely for shipment updates and future marketing of Vivi et Margot only.

  • Due to overseas logistics, all household items sales are final. We accept returns and exchanges on unworn Shoes, nightgowns and kaftans.

  • If you receive an item that is damaged during shipping, contact us immediately. We will ship a replacement for the item if it can be quickly replaced.  If a replacement of the broken/damaged item is unavailable, a full refund will be issued.

  • Sales tax of 8.25% is added for Texas Residents.

  • All order and credit card information is accepted through Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of encryption and certification.

 

 

If you have any questions about our policies, please don't hesitate to contact us.

 

 

Vivi et Margot