STORE POLICIES

 & SHIPPING

Our Policies are as follows:

 

  • All orders will ship once payment has been received and cleared.

  • We ship weekly orders every Saturday.

  • Payment can be made via PayPal, Credit or Debit Card

  • All orders are shipped via ground delivery. If you want something shipped faster, contact us beforehand and we will provide a shipping quote.

  • For in-stock items, standard shipping time is usually 5-7 business days.

  • Customer email addresses are used solely for shipment updates and future marketing of Vivi et Margot only.

  • Due to overseas logistics and costs incurred to procure our items, all sales are final.

  • If you receive an item that is damaged during shipping, contact us immediately. We will negotiate a replacement for the item if it can be quickly replaced.  If a replacement of the broken/damaged item is unavailable, a full refund will be issued.

  • Sales tax of 9.0% is added for California Residents.

  • All order and credit card information is accepted through Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of encryption and certification.

 

 

If you have any questions about our policies, please don't hesitate to contact us.

 

 

Merci!

Vivi et Margot