STORE POLICIES

 & SHIPPING

Our Policies are as follows:

Update on Shipping Policies as of March 29th 2021

For the next 2 weeks while we move into our new warehouse, you may experience a short delay on shipping by a few days. We expect business to resume back to normal by April 9th.

  • Orders are shipped from our warehouse in Texas within 2 business days. Back ordered items will be shipped separately at no extra cost.

  • Vivi et Margot accepts all major credit and debit card & PayPal 

  • All orders are shipped via UPS ground delivery or USPS and we ship Internationally.

  • Customer email addresses are used solely for shipment updates and future marketing of Vivi et Margot only.

  • Due to overseas logistics and costs incurred to procure our items, all sales are final.

  • If you receive an item that is damaged during shipping, contact us immediately. We will negotiate a replacement for the item if it can be quickly replaced.  If a replacement of the broken/damaged item is unavailable, a full refund will be issued.

  • Sales tax of 9.0% is added for California Residents.

  • All order and credit card information is accepted through Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of encryption and certification.

 

 

If you have any questions about our policies, please don't hesitate to contact us.

 

 

Merci!

Vivi et Margot

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